01Uptime
99.9%
Guaranteed minimum uptime
(excluding planned maintenance)
(excluding planned maintenance)
1.44min
Maximum unplanned downtime per 24h
8h
Maximum unplanned downtime per year
- We work with different hosting providers worldwide (and can switch at any time), but they always have to deliver at least 99.9% uptime.
- We usually deliver much better uptime than this — 100% in most months — as our providers consistently outperform their own SLAs.
02Backups
- 4 full backups: 1 full backup every 7 days, 1 database (DB) backup every day.
- DB backups replicated to at least 1 different machine in different data centers.
- Users can also download backups of their live data at any time, upon submitting a request ticket through our website.
Disaster Recovery Objectives
RPO = 24h
Recovery Point Objective — maximum 24h of work may be lost if data cannot be recovered and the last daily backup must be restored.
RTO = 24h
Recovery Time Objective — service will be restored within 24h in a different data center if a disaster occurs.
03Security
The safety of your data is very important to us, and we design our systems and procedures to guarantee it. Full details are on our Security Policy page. Here are the highlights:
SSL Encryption
All client connections protected with 256-bit SSL (HTTPS), 2048-bit modulus certificate.
Reliable Platform
Full hardware guarantee, redundant data storage, network and electrical supplies.
Safe System
Servers run recent Linux distributions with up-to-date patches, firewall and intrusion counter-measures.
Data Isolation
Client data stored in dedicated databases — no sharing between clients, no cross-database access.